Director, Client Leadership

Responsibilities

• Build executive trust by establishing high-trust, strategic relationships with C-suite stakeholders (CIO, CTO, CDO) within assigned accounts.
• Drive account strategy and sales growth by identifying and developing a pipeline of opportunities aligned with client strategic objectives.
• Shape modern solutions by collaborating with technical and business teams to guide banking clients through complex technology transitions.
• Leverage ecosystem partners (AWS, Microsoft, Google, Salesforce) to drive joint business development and operational excellence.
• Ensure delivery excellence by guiding clients from initial ideation through the successful delivery of complex, multi-disciplinary engagements.
• Own overall customer satisfaction (CSAT) outcomes and transformational relationship scoring.
• Maintain a 40% individual utilization target and drive a personal revenue responsibility of $5 million+.

Requirements

• Senior consulting leadership experience in a go-to-market or leadership role within technology or management consulting.
• Deep expertise in the banking industry and the Canadian financial services landscape.
• Proven ability to navigate complex regulatory, risk, and compliance frameworks within the financial sector.
• Strong foundational core in technical program management to structure complex programs and identify delivery gaps.
• Fluency in modern technology trends, specifically the strategic application of AI, agentic workflows, and AI Control Plane architectures.
• Experience partnering with major ecosystem players such as AWS, Microsoft, Google, or Salesforce.
• Strong commercial acumen with a track record of managing pricing, profitability, contracts, and meeting revenue targets.
• Excellent negotiation, conflict management, and problem-solving skills with a high tolerance for ambiguity.

Benefits

• Competitive compensation package.
• Medical and Dental benefits.
• Registered Retirement Program (RRSP) with employer matching.
• Tax-Free Savings Account (TFSA) support.
• Maternity/Parental Leave Top-Up and Family planning/Fertility benefits.
• 20 days of vacation (prorated) plus wellness and sick days.
• Monthly cell phone reimbursement.
• Annual “Thrive Well-Being” gift card.

About the Company

Slalom is a purpose-led, global business and technology consulting company. We help companies anticipate tomorrow, fall in love with the future, and accelerate their transition to it through fiercely human consulting.