Director, Account Management

Responsibilities

• Own GMV growth and supply health across the global secondary seller base for footwear, apparel, and collectibles
• Translate weekly supply health data into prioritized, actionable plans for the account management team
• Design and execute large-scale programs including incentive structures, commission programs, and listing campaigns
• Lead AI implementation for the account management function by identifying and shipping automated or agentic workflows
• Build and manage programs for rising sellers to accelerate growth and at-risk sellers to prevent churn
• Partner with Strategy and Analytics teams to ensure supply health data is actionable and measurable
• Manage and develop a global team of lead account managers, coaching them to become data-driven supply growth professionals

Requirements

• 8-12 years of experience in account management, marketplace operations, or seller/partner management
• 3-5 years of people leadership experience, including direct management of managers
• Proven track record of designing and running programs (incentives, commissions, or retention) that change behavior at scale
• Demonstrated experience shipping AI or automation tools in a commercial or operational setting
• Strong data-driven decision-making skills with the ability to translate performance data into team priorities
• Experience in a two-sided marketplace, resale, or supply-constrained platform is strongly preferred

About the Company

GOAT Group represents the leading platforms for authentic sneakers, apparel, and accessories. Operating four distinct brands—GOAT, Flight Club, Grailed, and alias—GOAT Group has a global community of more than 60 million members across 170 countries.