Direct Service Manager

About the Company

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

Responsibilities

• Develop Resident Advisors and lead their day-to-day tasks at residential programs
• Provide regular supervision, schedules, appraisals, and team meetings
• Participate in case reviews and case planning with Case Managers
• Respond to and assist the team during crisis situations using de-escalation skills
• Oversee monitoring and accountability of residential program staff
• Implement and track ongoing training and professional development
• Coordinate onboarding for all new Resident Advisors
• Ensure adequate coverage for all operating shifts, including weekends and holidays

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field preferred
• Experience working with diverse groups is required
• Experience working with young people is required
• Knowledge of human service delivery systems and residential care
• Strong leadership, management, and multi-tasking skills
• Ability to work a flexible schedule including evenings, weekends, and holidays
• On-call availability required

Preferred Qualifications

• Experience working with youth experiencing homelessness
• Experience utilizing evidence-based social service models
• Supervisory experience
• Experience utilizing data dashboards and metrics to improve outcomes

Benefits

• Medical, Vision, and Dental insurance
• Life and Supplemental Life Insurance
• Short and Long-term disability insurance
• 3 weeks of vacation in the first year
• 10 holidays, 13 sick days, 5 personal days, and birthday days off
• 403b with employer contribution after 12 months