Direct Client Support Worker

Responsibilities

• Provide information, referrals, resources, and support regarding eating disorders and food/weight preoccupation via telephone, email, or chat
• Respond to inquiries from a diverse client base in a timely, non-judgmental manner
• Analyze client situations to determine appropriate community social, economic, recreational, and educational services
• Utilize soft counseling skills to provide support and assist with system/pathway navigation
• Recognize and respond to potential emergency or crisis situations
• Maintain up-to-date knowledge of relevant community services and resources
• Support new staff and volunteers by monitoring calls/chats and providing guidance
• Maintain accurate statistics of client interactions for reporting purposes
• Assist with program content, including researching and writing for social media and distributing materials

Requirements

• Completion of a 2-year community college program in Human Services, Social Service Worker, or a recognized equivalent
• College diploma in the counseling or social services field
• At least 2 years of experience providing support or counseling to individuals with mental health issues
• Crisis counseling and intervention training
• Solid understanding of eating disorders, related mental health issues, and food/weight preoccupation
• Excellent verbal and written communication skills
• Proficiency in MS Office and general computer literacy

Benefits

• Competitive compensation packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Flexible work environment
• Opportunities for professional development and promotion within a large organization
• Access to transit and UHN shuttle services
• Various corporate discounts including travel, restaurants, and insurance

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a world-leading research institution. UHN consists of several major sites, including Toronto General Hospital and Princess Margaret Cancer Centre. As a research hospital affiliated with the University of Toronto, UHN is dedicated to discovery, education, and exceptional patient care with the vision of building a healthier world.