Digital Workspace Analyst at McGraw Hill LLC. - ScoutJobs - The AI-curated global job board
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Posted a day ago

Digital Workspace Analyst

McGraw Hill LLC.

Requirements

Bachelor's degree in related field or equivalent experience, 2-4 years technical/desktop support or helpdesk experience, Understanding of operating systems and application software, Proficiency in Microsoft Office applications, Experience with ServiceNow or other ticketing tools, Willingness to work rotational shifts including weekends and holidays

Skills

ServiceNowTechnical SupportMicrosoft Office

About the role

Responsibilities

  • Serve as the first point of contact for users requiring IT assistance via calls, emails, and chats.
  • Fulfill incidents and requests routed to the IT Service Desk and track all information in the ticketing system.
  • Provide technical support to troubleshoot basic end-user issues and handle user administration tasks.
  • Perform hardware and software asset management, ensuring accurate inventory and licensing compliance.
  • Participate in the knowledge management process to resolve tier 1 incidents.
  • Follow standard Service Desk operating procedures and escalate unresolved issues to appropriate resolver groups.

Requirements

  • Bachelor's degree in a related field or equivalent professional experience.
  • 2-4 years of experience in technical/desktop support or helpdesk roles.
  • Strong understanding of operating systems and application software.
  • Proficiency in Microsoft Office applications for support, reporting, and documentation.
  • Excellent phone skills and a professional demeanor for providing remote technical support.
  • Willingness to work rotational shifts, including weekends and public holidays.

Preferred Qualifications

  • Experience using ServiceNow or other enterprise ticketing tools.

About the Company

McGraw Hill is a leading provider of educational solutions, dedicated to delivering market-leading tools and technology to customers globally. We foster a culture of curiosity and innovation where employees are encouraged to own their growth in a collaborative and inclusive environment.

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Digital Workspace Analyst

McGraw Hill LLC. · Noida

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