Digital & Tech (D&T) Specialist

Responsibilities

• Act as the primary market point of contact (SPOC) for Operating Unit Tech Partners to align site operations with Digital & Tech initiatives.
• Provide hands-on, in-person technology support for the digital workplace, including conference rooms, AV, and hybrid meeting technology.
• Manage day-to-day technology service delivery, including incident management, problem resolution, and oversight of service level agreements.
• Support the stability and adoption of commercial technology platforms such as DMS and SFA.
• Maintain local asset inventory and support the full asset lifecycle in accordance with company policy.
• Act as the on-site contact for cyber security queries, ensuring endpoint security and user access management protocols are correctly applied.
• Capture and articulate site-level business needs to translate operational challenges into digital requirements.
• Provide practical training sessions to users on D&T capabilities, policies, and secure working practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field.
• 2–4 years of experience in IT support, digital workplace, or site-based technology roles.
• Proficiency with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Experience with IT service management (ITSM) tools such as ServiceNow for incident and request handling.
• Foundational understanding of cyber security principles and secure working practices.
• Ability to engage with non-technical stakeholders and translate technical issues into business context.

Preferred Qualifications

• Experience supporting commercial technology platforms like DMS, SFA, or CRM.
• Experience in data collection, reporting, or service performance tracking to identify improvement trends.
• Experience managing third-party service providers in a service delivery environment.
• Relevant certifications such as ITIL, Microsoft, Networking, or Security.
• Experience working in FMCG or regulated environments.
• Candidates based in Jeddah are preferred.

About the Company

Haleon is a purpose-driven, world-class consumer company dedicated to putting everyday health in the hands of millions. With a trusted portfolio of brands including Sensodyne, Panadol, Advil, and Centrum, we combine deep human understanding with trusted science to deliver better everyday health with humanity.