Digital & Tech (D&T) Partner

Responsibilities

• Act as the primary market point of contact (SPOC) for Operating Unit Tech Partners to align site operations with Digital & Tech initiatives.
• Provide hands-on, in-person technology support for the digital workplace, including conference rooms, AV, and hybrid meeting technology.
• Support the stability and adoption of commercial technology platforms such as DMS and SFA.
• Manage day-to-day technology service delivery, including incident management, problem resolution, and escalation.
• Maintain local asset inventory and support the full asset lifecycle in line with company policy.
• Assist with site-level onboarding and offboarding technology processes.
• Act as the on-site contact for cyber security queries, ensuring endpoint security and access management protocols are followed.
• Provide practical training to users on digital capabilities and secure working practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field.
• 2–4 years of experience in IT support, digital workplace, or site-based technology roles.
• Proficiency with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Experience with IT service management tools such as ServiceNow.
• Foundational understanding of cyber security principles and secure working practices.
• Excellent written and spoken English communication skills.
• Ability to engage with non-technical stakeholders and translate technical issues into business context.

Preferred Qualifications

• Experience supporting commercial technology platforms (e.g., DMS, SFA, CRM).
• Experience in demand capture, gathering business requirements, or tech partnering.
• Experience managing third-party service providers in a service delivery environment.
• Relevant certifications such as ITIL, Microsoft, Networking, or Security.
• Experience working in FMCG or regulated commercial environments.

About the Company

Haleon is a purpose-driven, world-class consumer company dedicated to putting everyday health in the hands of millions. With a trusted portfolio of brands including Sensodyne, Panadol, Advil, and Centrum, we combine deep human understanding with trusted science to deliver better everyday health with humanity.