Digital - Senior Manager/Manager, Customer

Responsibilities

• Lead the strategic and technical enablement of the Customer Data Platform (CDP), including selection, implementation, and operationalization.
• Translate strategic business objectives into technical specifications for the CDP to empower data-driven customer experiences.
• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, and data quality.
• Define and track key performance indicators (KPIs) for customer engagement, conversion, and loyalty programs.
• Drive organizational adoption of customer tools through training, change management, and cross-functional engagement.
• Collaborate with Marketing, Digital, Technology, and Data & Analytics teams to deliver measurable outcomes.

Requirements

• Bachelor's degree in Business, Marketing, Data Analytics, or a related field (MBA preferred).
• Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools.
• Experience in a technical product management capacity.
• Ability to translate business concepts, such as CLV and loyalty tiers, into data models and segmentation logic.
• Strong understanding of omnichannel retail and customer lifecycle management.
• Proven ability to manage cross-functional initiatives and drive measurable business results.

Benefits

• Competitive compensation package with a performance-based philosophy.
• Generous product discounts and exclusive private shopping events.
• Baby Leave Program providing up to 16 weeks of paid time.
• 24/7 virtual wellness resources covering physical, mental, social, and financial health.
• Aspirational workspaces designed for creativity and productivity.
• Additional perks including snacks, refreshments, and various lifestyle discounts.

About the Company

Aritzia is an "Everyday Luxury" brand dedicated to elevating the world through world-class talent and high-performance culture. With a global presence and strategic support hubs across North America, we strive to provide our clients with a frictionless, premium experience.