Digital Sales Representative

Responsibilities

• Respond to a large volume of inbound leads and existing customers via phone, Zoom, chat, and email
• Resolve prospect and customer inquiries to drive online business conversion rates
• Become a product expert to conduct discovery calls and provide effective demonstrations
• Meet or exceed established SLAs and KPIs, including ticket volumes, response times, and productivity
• Contribute to shared revenue targets by exceeding weekly activity, pipeline, and revenue goals
• Act as the voice of the customer to understand their needs and advocate for them within the company

Requirements

• 1+ years of sales experience
• Full fluency in both French and English (written and verbal)
• Ability to work in-office 4 days per week in Mexico City or Mexico State
• Strong organizational skills with the ability to multitask a high volume of opportunities
• Ability to thrive in a fast-paced environment and execute tasks strategically

Preferred Qualifications

• Previous experience in Software as a Service (SaaS) sales
• Proven track record of achieving and exceeding sales targets

About the Company

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.