Digital Experience & Design Lead

Responsibilities

• Lead end-to-end experience and service design across complex business initiatives
• Connect customer insight, journey design, and digital delivery into a cohesive approach
• Partner with Customer Experience, Digital, and Delivery teams to embed design into decision-making
• Lead and coach a small team of two, supporting their professional growth and elevating design capability
• Operate across both strategy and delivery, shaping experiences from discovery through to validation and execution
• Act as a bridge between business, technology, and customer experience functions

Requirements

• Strong experience leading end-to-end experience or service design in complex environments
• Deep capability in customer journey mapping, user research, and insight-driven design
• Proven ability to manage and influence senior stakeholders
• Experience operating in ambiguity and turning unclear problems into clear direction
• Ability to balance hands-on design work with high-level strategic thinking

Preferred Qualifications

• Experience working in complex industries such as infrastructure, transport, or operational businesses

Benefits

• Opportunity to shape meaningful work that directly impacts customers and communities
• Work within a business actively investing in digital innovation and customer experience
• Access to development opportunities, learning, and clear progression pathways
• A collaborative environment that values diverse perspectives and fresh thinking

About the Company

Vector is pioneering the future of energy, focusing on innovation to create a cleaner, more connected future. We are rethinking how customers interact with our services by designing seamless, intuitive, and human-centered experiences across every digital and physical touchpoint.