Digital Enablement Specialist

Responsibilities

• Drive digital enablement initiatives to improve employee and manager experiences across high-volume lifecycle moments such as onboarding and offboarding
• Design and deliver intuitive digital solutions including automation, chatbots, and self-service workflows to reduce friction
• Identify and prioritize automation opportunities by analyzing data such as case volumes, repeat queries, and cycle times
• Partner with Workday, RPA, and digital teams to ensure scalable and integrated solutions
• Ensure processes are standardized and simplified prior to digitization
• Support pilots, phased rollouts, and continuous improvement using feedback and data insights
• Collaborate with People Experience, Shared Services, and technology stakeholders to align priorities

Requirements

• Experience in People Experience, HR Operations, Shared Services, or People Systems
• Strong understanding of process design, standardization, and continuous improvement
• Exposure to digital enablement tools such as Workday, RPA, chatbots, or workflow platforms
• Ability to connect operational delivery with employee experience outcomes
• Data-driven mindset with strong prioritization and problem-solving skills

Preferred Qualifications

• Experience in Global Business Services (GBS) or large-scale shared services environments
• Exposure to digital product development or experience design
• Familiarity with agile or product-based delivery models
• Experience in change management or capability building

About the Company

ResMed is a global leader in connected devices and digital health, helping millions of people sleep, breathe, and live better lives. We pioneer innovative technology to empower people in more than 140 countries to live healthier lives through AI-powered digital health solutions and cloud-connected devices.