Digital Customer Success Manager

Responsibilities

• Manage a high-volume portfolio of mid-market accounts using scalable engagement models, including automation and self-service resources.
• Drive rapid time-to-value through the coordination of onboarding, training, and enablement programs.
• Monitor customer health dashboards using product adoption and feature utilization metrics to identify churn risk and expansion opportunities.
• Apply cohort analysis and customer segmentation to optimize engagement strategies across the portfolio.
• Develop targeted customer communications and scalable playbooks to reduce reliance on direct touchpoints.
• Collaborate with Sales, Support, and Product teams to ensure seamless handoffs and fast issue resolution.

Requirements

• 4+ years of customer success experience in SaaS, specifically managing high-volume portfolios.
• Demonstrated ability to analyze customer usage data and translate insights into actionable strategies.
• Proficiency with customer success platforms such as Gainsight, Vitally, or Totango.
• Familiarity with data analytics and business intelligence concepts.
• Strong project management skills and the ability to manage multiple workstreams simultaneously.
• Bachelor's degree in Business, Computer Science, or a related field.

Preferred Qualifications

• Experience with BI platforms like Tableau, Looker, or Power BI.
• Familiarity with AI agents, AI apps, or AI-powered workflows in a business context.
• Basic SQL knowledge and comfort with cloud data warehouse concepts.
• Experience building customer health scores and success metrics frameworks.

Benefits

• Equity and stock options.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch Program and dog-friendly office.

About the Company

Sigma Computing is the AI runtime for business—a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single workspace, allowing teams to explore live data without moving it. Sigma is trusted by over 2,000 customers, including industry leaders like AMD, Duolingo, and JPMorgan Chase.