Digital Correspondence Agent

Responsibilities

• Produce professional written correspondence through email and chat support channels
• Respond to customer inquiries using proper grammar, punctuation, and professional tone
• Process a high volume of digital correspondence and emails daily
• Maintain accurate handling and organization of customer communications
• Assist with administrative data entry and digital record management
• Utilize Microsoft Office tools for communication and reporting tasks
• Navigate web-based internal systems and client software platforms

Requirements

• Strong English reading, writing, and speaking skills
• Excellent written communication with proper grammar and punctuation
• Prior customer service, administrative support, or chat/email support experience preferred
• Ability to work overnight EST hours (8 PM to 5 AM EST)
• Typing speed of at least 35 WPM preferred
• High capacity for multitasking and digital information processing

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.