Digital Consumer Experience Senior Researcher

Responsibilities

• Design and execute mixed-method research studies including surveys, interviews, usability testing, and diary studies.
• Conduct foundational research to understand user behaviors, needs, and motivations to inform product strategy.
• Analyze complex research data to identify patterns and synthesize findings into actionable, decision-ready reports.
• Create customer journey maps, personas, and use scenarios to enable cross-functional understanding of customer needs.
• Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital strategies.
• Present strategic recommendations to internal audiences and senior leadership through compelling storytelling.
• Facilitate workshops and ideation sessions to build consensus and enable evidence-based decision making.
• Collaborate with designers, product owners, and engineers to integrate research into product development.

Requirements

• 5+ years of experience as a CX/UX researcher, preferably in a consulting or corporate environment.
• Proficiency in mixed-method research methodologies (qualitative and quantitative).
• Strong analytical skills with the ability to synthesize complex data into actionable insights.
• Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, or Anthropology.
• Proficiency with research and design tools including Adobe, FigJam, Dovetail, Maze, or Miro.
• Excellent verbal and written communication skills for stakeholder collaboration and presentation.

Preferred Qualifications

• Advanced degree in a relevant field.
• Experience using AI to accelerate research analysis and insight generation.
• Experience managing external research vendors.

Benefits

• Thoughtful rewards package that recognizes your contribution and impact.
• Comprehensive health and wellbeing benefits, including high-quality healthcare and wellness programs.
• At least 14 weeks of gender-neutral parental leave.
• Opportunities for career growth through promotions or lateral moves, both domestically and internationally.

About the Company

Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. We leverage a deep understanding of the immune system to invent medicines and vaccines that treat and protect millions of people around the world.