Digital Account Representative

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls professionally and empathetically
• Work with compliance in mind by following federal and state regulations
• Meet performance goals related to call quality, resolutions, and collections metrics

Requirements

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented professional demeanor

Benefits

• Medical, Dental, and Vision Insurance (eligible after 90 days)
• 401(k) Retirement Plan with matching (eligible after 90 days)
• Paid Training
• Monthly Incentives and Recognition Programs
• Paid Time Off (PTO)

About the Company

Firstsource Advantage is a customer-focused organization seeking motivated individuals to build stable, rewarding careers. We offer a supportive, team-oriented culture with opportunities for internal career advancement and hands-on skill development in the collections and customer service industries.