Digital Account Representative

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls professionally and empathetically
• Follow federal and state regulations to ensure all interactions are compliant
• Meet performance goals related to call quality, resolutions, and collections metrics

Requirements

• High school diploma or GED
• At least 6 months of customer service or sales experience
• Strong communication and problem-solving skills
• Proficient computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented with a stable work history

Benefits

• Medical, Dental, and Vision Insurance (eligible after 90 days)
• 401(k) Retirement Plan with company matching
• Paid training
• Monthly incentives and recognition programs
• Paid Time Off (PTO)

About the Company

Firstsource Advantage provides professional collections and customer service solutions. We offer a supportive, fast-paced environment where employees can build stable, rewarding careers through hands-on experience and opportunities for internal advancement.