Digital Account Representative

Responsibilities

• Contact customers to understand their financial situations and provide appropriate payment solutions
• Deliver a positive customer experience during every interaction
• Maintain performance metrics and adhere to quality standards
• Ensure full compliance with all federal and state regulations
• Accurately document all account activity and interactions

Requirements

• High school diploma or GED required
• At least 6 months of experience in customer service or sales
• Strong communication and problem-solving skills
• Basic computer proficiency and comfortable typing skills
• Ability to maintain confidentiality and a professional attitude

Benefits

• Starting pay of $19.00 per hour
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career growth and internal promotion

About the Company

Firstsource provides professional business process management services. In this role, you will support early-stage collections for a major U.S. bank, working in a structured office environment that values training and professional development.