DialogFlow CX Engineer

Responsibilities

• Design, develop, and deploy chatbots and voice bots using Microsoft Bot Framework, Google CCAI, and Dialogflow CX
• Craft clean, efficient, and maintainable code following industry standards
• Develop custom components to optimize chatbot ecosystem performance
• Collaborate with developers and designers to meet project requirements
• Leverage NLP, LLM, ML, TTS, STT, and SSML for intelligent user interactions
• Integrate chatbot systems with backend systems, databases, and APIs
• Investigate and resolve complex technical issues through log analysis and debugging

Requirements

• 4+ years of experience with Google Cloud Contact Center AI Bot framework
• Strong hands-on experience with Python for backend development and API integrations
• Proficiency in NLP, NLU, ML, and Conversational AI
• Extensive experience with Dialogflow CX LLM (playbook) features
• Solid understanding of Google as a SaaS platform
• Proven troubleshooting skills in complex, distributed environments
• Familiarity with SQL and relational databases
• Experience integrating web services into applications
• Bachelor’s degree in a technology-related field or equivalent experience

Preferred Qualifications

• Familiarity with automated testing practices

Benefits

• Competitive pay and comprehensive benefits package
• Health insurance
• Language courses
• Relocation program
• Work from anywhere culture
• Professional development and certification programs
• Mentorship and talent investment programs

About the Company

Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. Operating across 5 continents, Miratech is a values-driven organization known for its culture of Relentless Performance.