DialogFlow CX Engineer

Responsibilities

• Design, develop, and deploy chatbots and voice bots using platforms like Microsoft Bot Framework, Google CCAI, and Dialogflow CX
• Craft clean, efficient, and maintainable code following industry standards
• Develop custom components to optimize chatbot ecosystem performance
• Collaborate with developers and designers to meet project requirements
• Leverage NLP, LLM, and ML techniques including TTS, STT, and SSML
• Integrate chatbot systems with backend systems, databases, and APIs
• Troubleshoot and resolve complex technical issues through log analysis and debugging

Requirements

• 4+ years of experience with Google Cloud Contact Center AI Bot framework
• Strong hands-on experience with Python for backend and API integration
• Proficiency in NLP, NLU, ML, and Conversational AI
• Extensive experience with Dialogflow CX LLM (playbook) features
• Solid understanding of Google as a SaaS platform
• Experience with SQL and relational databases
• Experience integrating web services into applications
• Bachelor’s degree in a technology-related field or equivalent experience

Preferred Qualifications

• Familiarity with automated testing practices

Benefits

• Competitive pay and comprehensive benefits package
• Health insurance and language courses
• Relocation program
• Work from anywhere culture
• Professional development, certification programs, and mentorship

About the Company

Miratech is a global IT services and consulting company that supports digital transformation for large enterprises and startups. Operating across 5 continents, Miratech is a values-driven organization known for its culture of Relentless Performance.