Diagnostic Support Engineer

Responsibilities

• Monitor DTC and CAN parameters at the Command Centre 24/7
• Raise internal tickets in the DMS system upon detecting issues
• Provide Level 1 (L1) phone support to guide customers and drivers
• Coordinate with dealers to resolve critical vehicle issues and breakdowns
• Generate daily, weekly, and monthly reports on vehicle issues and resolution status
• Track and report KPI targets
• Conduct job card analysis for cost avoidance and continuous improvement

Requirements

• 1-2 years of relevant experience
• Ability to work in a 24/7 rotational shift environment
• Experience in the automotive industry preferred
• Ability to work 6 days per week

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance, repair optimization, and consumer engagement.