Diagnostic Support Engineer

Responsibilities

• Monitor DTC/CAN parameters at the Command Centre 24/7
• Raise internal tickets in the DMS system upon detecting issues
• Provide Level 1 (L1) phone support to guide customers and drivers
• Coordinate with dealers to resolve critical DTCs and vehicle breakdowns
• Generate daily, weekly, and monthly reports on vehicle issues and resolution status
• Track and report KPI targets
• Conduct job card analysis for cost avoidance and continuous improvement

Requirements

• 1-2 years of experience in customer support, vehicle service, or command centre operations
• Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN)
• Strong problem-solving and communication skills
• Ability to work in a 24/7 environment with rotational shifts
• Strong analytical skills for reporting and KPI tracking

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance, repair optimization, and consumer engagement.