Diagnostic Support Engineer

Responsibilities

• Monitor DTC/CAN parameters at the Command Centre 24/7
• Raise internal tickets in the DMS system upon detecting issues
• Provide Level 1 (L1) phone support to guide customers and drivers
• Coordinate with dealers to resolve critical vehicle issues and breakdowns
• Generate daily, weekly, and monthly reports on vehicle issues and resolution status
• Track and report KPI targets
• Conduct job card analysis for cost avoidance and continuous improvement

Requirements

• 1-2 years of experience in customer support, vehicle service, or command centre operations
• Familiarity with DMS systems and ticketing tools
• Knowledge of vehicle diagnostics (DTC/CAN)
• Ability to work in a 24/7 rotational environment
• Strong analytical and problem-solving skills

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance improvement, repair optimization, and consumer engagement.