Diagnostic Support Engineer

Responsibilities

• Monitor DTC and CAN parameters at the Command Centre 24/7
• Raise internal tickets in the DMS system upon detecting issues
• Provide Level 1 support to customers and drivers via phone
• Guide customers to the nearest dealer for critical DTCs
• Coordinate with dealers to ensure timely resolution of vehicle issues
• Generate daily, weekly, and monthly reports on vehicle issues and KPIs
• Conduct job card analysis for cost avoidance and continuous improvement

Requirements

• 1-2 years of experience in customer support, vehicle service, or command centre operations
• Familiarity with DMS systems and ticketing tools
• Knowledge of vehicle diagnostics including DTC and CAN
• Ability to work in a 24/7 rotational shift environment
• Strong problem-solving and analytical skills

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance, repair optimization, and consumer engagement.