Device Support Engineer

Responsibilities

• Respond to customer escalations and service requests while communicating status to internal staff and customers.
• Monitor and troubleshoot Perfecto Mobile cloud, microservices, and device operations.
• Manage offline device issues, including updating mobile device firmware and software.
• Document all trouble resolutions using ticketing and change management tools.
• Interface with local and remote NOC support teams to implement new hardware and devices into production.
• Assist with the implementation of new technologies and lead the automation of monitoring administrative tools.
• Perform troubleshooting for Windows, Linux, and global networking/mobile device issues.
• Maintain mobile device databases and create technical documentation.

Requirements

• Three years of professional work experience.
• Ability to work nights, weekends, and holidays in a 24/7/365 NOC environment.
• Knowledge of Android and iOS operating systems.
• Understanding of Windows registry and Windows event log analysis.
• Experience with trouble ticketing and change management tools.
• Strong analytical, documentation, and communication skills.
• Ability to work effectively in a team environment and follow structured processes.

Preferred Qualifications

• Experience with AWS, Confluence, JIRA, and Salesforce.

Benefits

• Annual Bonus Plan eligibility.
• Comprehensive medical, dental, and vision insurance.
• Retirement benefits and life insurance.
• Wellness programs and total time off.

About the Company

Perforce is a global community of collaborative experts and problem solvers trusted by the world’s leading brands. With a footprint spanning more than 80 countries, Perforce delivers solutions for the toughest DevOps challenges, helping the world's best teams build and deliver software.