Device Safety & Risk Operations Specialist

Responsibilities

• Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
• Define incident taxonomies, severity levels, decision rights, escalation criteria, and response pathways.
• Develop operational playbooks for product-safety incidents, critical escalations, and safety advisories.
• Design workflows for regulated and privacy-sensitive cases, including evidence requirements and auditability.
• Translate safety and operational needs into requirements for tooling, case management, and automation.
• Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, and Support teams.
• Build launch-readiness plans, tabletop exercises, training, and post-launch monitoring systems.
• Use operational data and product telemetry to identify patterns and improve upstream products and systems.

Requirements

• 8+ years of relevant experience in device safety, product safety, consumer hardware operations, or technical program management.
• Proven track record of building complex safety or risk programs from an ambiguous starting point through launch and scale.
• Deep understanding of handling high-severity incidents, regulated workflows, and time-critical escalations.
• Technical fluency in reasoning through data flows, telemetry, access controls, and automation.
• Ability to translate complex legal, privacy, and engineering constraints into executable operational workflows.
• Strong data-driven decision-making skills to assess workflow health and identify emerging patterns.

Preferred Qualifications

• Experience supporting consumer hardware, connected devices, or products used in shared environments.
• Experience with product-safety investigations, recalls, field failures, or hazardous-product handling.
• Experience designing workflows involving privacy-sensitive sensor, diagnostic, or media data.
• Familiarity with warranty, repair, reverse logistics, or fraud prevention.

Benefits

• Competitive base salary ($252K – $335K) and generous equity.
• Medical, dental, and vision insurance for you and your family.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents) and caregiver leave.
• Flexible PTO and 13+ paid company holidays.
• Daily meals in our offices and mental health/wellness support.
• Annual learning and development stipend.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.