Development Operations Manager

Responsibilities

• Manage day-to-day operations of individual giving and membership programs, including renewals, upgrades, and benefit fulfillment.
• Oversee gift processing, ensuring all pledges and contributions are entered into the donor database with accuracy and timeliness.
• Prepare and send personalized gift acknowledgments and tax receipts in coordination with development leadership.
• Coordinate logistics for donor events, including the Annual Gala, Auxiliary Board events, and stewardship gatherings.
• Serve as the primary administrator for the donor CRM, maintaining data integrity and pulling reports for fundraising analytics.
• Act as the primary staff liaison to the Auxiliary Board, supporting meetings and fundraising initiatives.
• Create donor stewardship communications, such as newsletters and recognition materials.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3–5 years of experience in development operations, database administration, fundraising events, or gift processing.
• Demonstrated experience with CRM systems such as Tessitura, Raiser’s Edge, or Salesforce.
• Proven experience with gift entry, donor records management, and acknowledgments.
• Strong attention to detail and the ability to meet deadlines in a fast-paced environment.
• Ability to work occasional evenings and weekends for special events.

Preferred Qualifications

• Experience supporting or working with a board or auxiliary board.
• Familiarity with donor stewardship best practices and donor lifecycle management.
• Interest in or commitment to the performing arts or cultural sector.

Benefits

• Roosevelt University offers a comprehensive benefits package. Please review our benefits in further detail via our official benefits portal.

About the Company

Roosevelt University is a private institution located in Chicago, dedicated to providing a transformative educational experience.