Developer Support Engineer

About the Company

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform.

Responsibilities

• Serve as the primary technical contact for Enterprise and Pro users
• Diagnose customer-reported issues by analyzing logs, traces, execution output, and agent behavior
• Reproduce issues systematically to isolate root causes
• Submit high-quality engineering tickets or implement fixes directly in the product
• Own escalations end-to-end and maintain clear communication
• Identify patterns across support cases to drive product improvements
• Produce clear documentation, workarounds, and recommended practices
• Help establish standards and processes for the support engineering function

Requirements

• 2–5 years of experience in software engineering, technical support, or platform support
• Strong problem-solving skills with ability to analyze logs, traces, stack traces, and APIs
• Proficiency in reading and modifying code, preferably in Python or TypeScript
• Excellent communication skills for both technical and non-technical audiences
• Ability to remain calm under pressure during escalations
• Excitement about onsite collaboration in Cambridge, MA

Preferred Qualifications

• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
• Familiarity with cloud infrastructure, containers, CI/CD, or DevOps tooling
• Experience with AI/ML systems or model-driven automation
• Contributions to open-source projects or internal tooling
• Background in customer-facing engineering roles