Despatch Coordinator

Responsibilities

• Answer enquiries from customers and internal staff regarding delivery issues
• Provide knowledgeable, courteous and helpful customer service
• Ensure customer satisfaction and achieve daily booking targets
• Troubleshoot and problem solve customer queries and complaints
• Prepare and enter despatch information into the DISTRIB computer system with high accuracy
• Coordinate and manage delivery jobs for drivers and provide administrative support
• Maintain Radaro (Transport Management System) daily
• Use Radaro to prepare and route runs for sub-contractors
• Report and log customer concerns to appropriate departments
• Assist in managing delivery teams and carriers
• Ensure coordination of OHS and implementation of safe work practices

Requirements

• Previous despatch experience preferred but not essential
• Full working rights in Australia

Benefits

• Job security at a publicly listed company
• Competitive salary
• Continuous training and career development opportunities
• Supportive team environment
• Free onsite parking
• Convenient location close to M7 motorway

About the Company

Nick Scali is a market leader and expert in luxury furniture design. For over 60 years, it has been a nationally recognized household name in the Australian furniture industry. Following the acquisition of Plush Sofas, the company operates over 110 showrooms across Australia and New Zealand.