Desktop Systems Engineer

Responsibilities

• Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users
• Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices
• Troubleshoot hardware, software, operating system, networking, and peripheral issues
• Manage user provisioning and deprovisioning including Active Directory, email, VPN, MFA, and security groups
• Support and maintain conference room technologies, AV systems, and collaboration platforms
• Monitor desktop infrastructure health and proactively address performance, security, and compliance issues
• Work with networking, security, storage, cloud, and infrastructure teams on cross-functional projects
• Evaluate, test, and recommend new hardware, software, and endpoint technologies
• Maintain accurate documentation for systems, processes, and asset inventory
• Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts
• Participate in after-hours support, maintenance windows, and on-call rotations

Requirements

• Solid experience with workstations and laptops, including hardware swaps and adding components
• Ability to lift 50-60 lbs
• Strong background in imaging and configuring Windows 11
• Proficient in enterprise drive encryption with BitLocker and MBAM
• Experienced in supporting Microsoft Office Suite, especially Outlook and Excel
• Knowledgeable in mobile device management through AirWatch
• Experienced with Microsoft Exchange and Apple Business Manager
• At least 2 years in MEMCM/SCCM administration or similar roles
• Robust skills in virtualization and desktop services
• Ability to visit the Greenwich, Connecticut office occasionally for coverage
• Proficient in using Zoom and conference room equipment

Preferred Qualifications

• Intune management experience
• Previous macOS or Linux support experience
• Previous Windows Server and Active Directory support experience
• Scripting or low level programming experience

About the Company

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.