Desktop Support Technician

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues
• Assist with user account management, including creating, modifying, and deactivating accounts
• Collaborate with senior IT staff to escalate complex technical issues
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management
• Document support activities, procedures, and resolutions
• Participate in IT projects and initiatives

Requirements

• Minimum of three years of experience in a helpdesk or desktop support role
• Solid understanding of Windows 10/11 and Microsoft Office Suite
• Experience with desktop hardware setup and configuration
• Familiarity with basic networking concepts and protocols
• ITSM experience, preferably N-Able
• Office 365 Admin experience
• Own vehicle with a valid driver's license
• Strong communication and problem-solving skills

Preferred Qualifications

• CompTIA A+ certification
• Microsoft Certified Desktop Support Technician (MCDST)

Benefits

• Competitive salary commensurate with experience
• Opportunities for career growth and professional development
• Collaborative and supportive work environment

About the Company

TSU Group Holdings is a leading organization seeking to enhance its IT infrastructure through dedicated technical support.