Desktop Support Technician

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for end-users both remotely and onsite
• Install, configure, and maintain desktop computers, peripheral equipment, and software
• Perform routine inspections, maintenance, and upgrades of IT equipment and systems
• Manage support requests through the IT service desk system, ensuring accurate documentation
• Resolve issues related to printers, copiers, scanners, VoIP telephones, and biometric systems
• Create and maintain support documentation to assist staff with incident resolution
• Provide technical advice on hardware and software purchases and upgrades

Requirements

• 2–4 years of relevant experience in Desktop or Technical support roles
• Excellent understanding of Microsoft Windows 11
• Good working knowledge of the Microsoft Office 365 suite
• Familiarity with remote support tools
• Matric (Grade 12) as a minimum qualification

Preferred Qualifications

• CompTIA A+, N+, or Microsoft Certified Professional (MCP) certifications
• Microsoft Azure Fundamentals Cloud certification

About the Company

Prescient is a multinational financial services business providing investment management, stockbroking, and platform administration services. We pride ourselves on where exceptional expertise meets meticulous financial services.