Desktop Support Technician

Responsibilities

• Monitor computer hardware performance and diagnose system issues
• Install new hardware including RAM and disk drives
• Replace defective parts and clean hardware per manufacturer specifications
• Perform equipment testing following repairs
• Set up new computer configurations and OS image deployment
• Install, configure, and upgrade software applications
• Troubleshoot software application and OS related problems
• Use IT Service Management tools to track and route tickets
• Identify, prioritize, and escalate urgent situations
• Perform system health checks including encryption, patching, and backup

Requirements

• High school diploma or equivalent
• Up to one year of relevant experience
• Ability to lift up to 30 pounds
• Reliable transport for onsite work
• Proficiency in English

Preferred Qualifications

• Bachelor's or Associate's degree in a relevant field
• Experience with Office 365
• Experience using case management or support ticketing systems
• Technical skills in hardware and software troubleshooting

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.