Desktop Support Technician II

Responsibilities

• Provide mid-level technical support for computer hardware, software, telephony, and audio/video troubleshooting.
• Monitor and respond to requests received through the IT Service Desk and manage assigned tickets.
• Install, test, and configure new workstations, laptops, peripheral equipment, and software.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Maintain updated IT hardware and asset inventory.
• Support audio/video conference infrastructure, printing/scanning/faxing, and phone/cellphone systems.
• Modify configurations, utilities, and software default settings for local workstations.

Requirements

• Associate degree in a related field or 2 years of equivalent experience.
• 2 years of experience as a Desktop Support Technician I or equivalent.
• Working knowledge of PC hardware components and configurations.
• Experience troubleshooting and repairing desktop and laptop hardware.
• Proficiency with Microsoft Office suite and Microsoft Windows 7/10.
• Understanding of Microsoft Active Directory and networking/server-client models.
• Ability to obtain and maintain a U.S. Security Clearance.
• Ability to obtain DoD IAT level 1 certification within 6 months of hire.

About the Company

LSI is an employee-owned company that delivers innovative training solutions for military and allied forces. Our team of professionals develops state-of-the-art high-fidelity training devices, complex computer-based learning products, and comprehensive technical publications to ensure service members are battle-ready.