Desktop Support Technician I

Responsibilities

• Provide technical support to end-users regarding computer hardware, software, telephony, and audio/video troubleshooting.
• Monitor and respond to requests received through the IT Service Desk and manage assigned tickets.
• Install, test, and configure new workstations, laptops, peripheral equipment, and software.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Maintain updated IT hardware and asset inventory.
• Support audio/video conference infrastructure, printing/scanning/faxing, and phone/cellphone systems.
• Modify configurations, utilities, and software default settings for local workstations.

Requirements

• Associate degree in a related field or 2 years of equivalent experience.
• Ability to obtain and maintain a U.S. Security Clearance.
• Must obtain DoD IAT level 1 certification within 6 months of hire.
• Working knowledge of PC hardware components and configurations.
• Experience troubleshooting and repairing desktop and laptop hardware.
• Proficiency with Microsoft Windows 7/10 in an Active Directory environment.
• General understanding of networking and the server/client model to troubleshoot connectivity issues.
• Strong verbal communication skills for interacting with both technical and non-technical colleagues.

About the Company

LSI is an employee-owned company that employs dynamic teams of professionals to deliver innovative training solutions. Our mission is to prepare our military and allies to be battle-ready through cutting-edge training products and services, including high-fidelity training devices and complex computer-based learning products.