Desktop Support Technician

Responsibilities

• Organize on-site technical interventions
• Perform maintenance, diagnostics, and hardware/software configuration
• Prepare and install workstations and software following strict instructions
• Provide technical assistance and advice to users based on their skill level
• Manage ticket tracking and ensure user follow-up
• Manage IT equipment, spare parts, and stock levels

Requirements

• Higher education degree in IT
• Several years of experience as a Desktop Support Technician
• Proficiency with Office 365 and Windows environments
• Ticket management skills
• Valid driver's license for occasional travel between sites
• Ability to work in the Toulouse/Haute-Garonne area

Preferred Qualifications

• Strong customer service orientation
• Ability to adapt communication to different user technical levels
• Analytical and organizational skills

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI. As part of the Everience group, HELPLINE provides IT support, application support, and asset management for over 200 clients worldwide.