Desktop Support Technician

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI, where human expertise and technology mutually enrich each other. As part of the Everience group, we are a pioneer in the symbiosis of humans and AI in the corporate world.

Responsibilities

• Provide personalized technical support to clients by understanding and responding to specific needs
• Ensure proper functioning of equipment through regular checks and rapid problem resolution
• Offer exceptional customer service by answering questions and guiding users on equipment use
• Identify and resolve technical issues, collaborating with other teams when necessary
• Provide basic training on equipment and software to improve user autonomy
• Manage requests and priorities effectively
• Maintain detailed reports on interventions and proposed service improvements

Requirements

• Significant first experience in a similar role
• Excellent interpersonal and customer service skills
• Rigorous approach to following existing procedures
• Collaborative and motivated mindset
• Conversational English skills

Benefits

• Health insurance covered at 50%
• 50% reimbursement of transportation costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• Integration program lasting 2 to 6 weeks
• CSE with various cultural benefits
• Training institute for skill development