Desktop Support Technician

About the Company

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Responsibilities

• Deliver Level 2 desktop support for end users, ensuring timely resolution of incidents and service requests
• Troubleshoot and resolve user issues remotely and onsite
• Install, configure, and support Windows operating systems, business applications, and Microsoft desktop applications
• Perform user profile, data, and drive migration activities
• Support endpoint patching and software upgrades using approved deployment tools
• Configure and support corporate mobile devices and BYOD devices
• Support virtual meeting and collaboration platforms
• Monitor, prioritize, and manage incidents and requests through ServiceNow
• Install, configure, and troubleshoot desktop hardware and peripherals
• Support desktop rollouts, hardware replacements, and software deployments
• Maintain accurate incident records, reporting, and inventory management

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline
• Minimum 3 years of experience in Desktop Support, End User Computing, or Technical Support roles
• Strong hands-on experience supporting Windows desktops, laptops, and virtual desktop environments
• Experience supporting Microsoft 365 applications, Outlook, and collaboration tools
• Experience supporting mobile devices, printers, scanners, and desktop peripherals
• Familiarity with endpoint patching, software deployment, and desktop lifecycle management
• Experience working with ServiceNow or similar ITSM ticketing tools
• Strong troubleshooting and problem-solving skills
• Ability to work in a fast-paced banking or trading floor environment