Desktop Support Technician

Responsibilities

• Address tickets in the ticketing system
• Record and maintain inventory of assets
• Support Windows workstations and Chromebooks (repair, optimize & reimage)
• Install and provide support for classroom technology including projectors and interactive whiteboards
• Contribute to the shared Knowledge Base
• Prioritize daily activities including tickets and administration requests

Requirements

• 1-3 years of technical experience, deskside preferred
• 2+ years of customer service experience
• Strong understanding of Windows OS & Chrome OS
• Prior experience with a ticketing system
• Ability to lift 50+ pounds
• Ability to work in a high-activity environment

Preferred Qualifications

• CompTIA A+ Certification

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• Flexible spending programs
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center or gym reimbursement
• Company paid life insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the Company

CCS is a leading technology consulting firm providing best in class solutions to clients for over 45 years, specializing in network integration, support services, and application services.