Desktop Support Specialist

Responsibilities

• Provide daily technical support to end users by monitoring the Solution Center and resolving submissions efficiently
• Perform computer setups, including operating system installation, MS updates, anti-virus configuration, and imaging PCs/laptops
• Diagnose and troubleshoot computer hardware, software, and network connectivity issues
• Manage user accounts and mailboxes using Active Directory and EMC
• Configure and troubleshoot iPhones and iOS devices
• Procure necessary hardware including computers, desktops, and printers
• Coordinate with third-party service providers for system repairs and maintenance
• Provide one-on-one assistance via phone, email, or remote support tools

Requirements

• Bachelor's degree in a computer-related field or equivalent Helpdesk/IT Support experience
• Proven experience troubleshooting hardware, software, and network connectivity
• Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments
• Proficiency with Microsoft Office installation and troubleshooting
• Experience with computer builds, software installations, and iOS device configuration
• Ability to prioritize workload independently and escalate issues when required

Benefits

• Competitive salaries and employer pension scheme above statutory requirements
• 25 days of annual leave plus bank holidays
• Comprehensive health and well-being support, including 24/7 GP access and life assurance
• Professional development via training programs, coaching, and LinkedIn Learning
• Employee referral scheme and staff recognition awards
• Cycle to Work scheme and community donation matching through PCI Cares

About the Company

PCI Pharma Services is a global leader in the pharmaceutical industry, providing essential services that bridge the gap between life-changing therapies and the patients who need them. We focus on operational excellence and creating an authentic culture of purposeful work where talented individuals can grow their careers.