Desktop Support Specialist

Responsibilities

• Provide hands-on L2 technical support for hardware, software, and peripherals across Windows and macOS environments.
• Serve as an escalation point for L1 support, triaging and resolving complex end-user issues.
• Support the setup and configuration of warehouse facility technology, including workstations, printers, and scanners.
• Image, deploy, and manage devices using MDM platforms such as Jamf or Intune.
• Administer user accounts, permissions, and access within Active Directory and Azure AD.
• Maintain accurate documentation of issues, resolutions, and asset inventory via ticketing systems.
• Support AV and conferencing technology in meeting rooms and shared spaces.

Requirements

• 3+ years of hands-on experience in a desktop support or L2 IT technician role.
• Strong troubleshooting skills for Windows 10/11 and macOS platforms.
• Experience with Active Directory, Azure AD, and Microsoft 365 administration.
• Familiarity with MDM solutions like Jamf Pro or Microsoft Intune.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Ability to lift and move IT equipment up to 50 lbs.
• Excellent interpersonal skills with the ability to communicate technical concepts to non-technical users.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications (MD-102 / MS-900).
• Experience supporting logistics, supply chain, or warehouse technology environments.
• Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
• Prior experience in a managed services or client-facing IT support model.

About the Company

Astreya provides high-touch IT services and managed solutions to help global organizations scale their technology operations efficiently.