Desktop Support Management

Responsibilities

• Supervise IT operations, infrastructure management, and IT asset management
• Manage project governance for all deliverables and ensure SLA compliance
• Monitor daily tickets across multiple locations and conduct weekly calls with SPOCs
• Oversee IT Asset Inventory management and ensure compliance for EPO, DLP, and SCCM
• Manage vendor coordination and resource availability across locations
• Conduct regular audits on internal processes and perform gap analysis
• Facilitate training for deployed resources to improve technical skills and program efficiency
• Perform data analysis and report corrective actions to customer management
• Handle HR, administrative, and statutory compliances for deployed resources

Requirements

• Bachelor's Degree
• 5+ years of experience in IT support or management
• Proven experience in IT Asset Management and ITSM
• Strong background in project governance and SLA management
• Experience with vendor coordination and infrastructure management

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. Serving more than 700 clients across 10 industries, WNS combines deep domain excellence with AI-powered platforms and analytics to help businesses innovate, scale, and build resilience. With over 66,000 employees globally, we design intelligent, human-led solutions that deliver sustainable outcomes and measurable impact.