Desktop Support Engineer

Responsibilities

• Provide technical support in a high-paced environment to ensure customer satisfaction
• Assist new users with IT hardware collection and setup
• Ensure laptops and mobile phones are up to date and deployment ready
• Record all customer contacts in the appropriate ITSM tool
• Deliver services in accordance with SLAs and provide progress updates
• Proactively manage and maintain customer infrastructure
• Follow ITIL processes including Change and Release management

Requirements

• Must be an Australian Citizen
• Exceptional customer experience in end user services
• Ability to prioritize work to meet service level agreements
• Sound knowledge of Laptops, Desktop PCs, printers, AV equipment, and BYOD
• Excellent verbal and written communication skills
• Ability to work autonomously with strong time management

About the Company

Datacom is one of ANZ's largest suppliers of Information Technology professional services, providing a dynamic and agile environment that empowers people and promotes autonomy.