Desktop Support Associate

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
• Troubleshoot hardware, software, operating system, network connectivity, VPN, and application-related issues for both Windows and macOS.
• Perform laptop and desktop imaging, configuration, and deployment for new hires and hardware refreshes.
• Manage the end-to-end IT asset lifecycle, including inventory updates, allocation, recovery, and disposal.
• Handle IT onboarding and offboarding requests, including workstation setup and user access management.
• Execute basic Active Directory tasks such as password resets and account unlocks.
• Log and track incidents and service requests using ITSM ticketing tools to ensure SLA compliance.

Requirements

• 2–3 years of experience in desktop support, IT helpdesk, or end-user computing support.
• Hands-on experience supporting Windows 11 and macOS devices.
• Proven experience in laptop imaging, configuration, and deployment.
• Proficiency with Microsoft 365, Outlook, Teams, and VPN clients.
• Basic understanding of Active Directory and networking fundamentals (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
• Strong problem-solving skills and a customer-focused attitude.
• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.

Preferred Qualifications

• Experience with deployment tools such as SCCM, Microsoft Intune, Autopilot, MDT, or JAMF.
• Knowledge of ITIL-based incident, service request, and asset management processes.
• Familiarity with endpoint management and security compliance.
• Relevant certifications such as ITIL Foundation or Microsoft certifications.

About the Company

Zelis is modernizing the healthcare financial experience in the United States across payers, providers, and healthcare consumers. We serve more than 750 payers and millions of healthcare providers through our platform of technology-driven solutions. At Zelis, we empower our associates to partner with AI to accelerate innovation and shape the future of the healthcare industry.