Desktop Support Analyst

Responsibilities

• Act as an initial point of contact for technical support requests via phone, email, and in person
• Serve as the local IT point of contact for office-based issues
• Perform triage and resolve incidents related to PCs, laptops, printers, mobile devices, and business applications
• Maintain departmental procedures and technical content in the Knowledge Base
• Contribute to IT projects and document persistent technical problems
• Ensure a positive user experience through timely and professional service

Requirements

• 1-3 years of technical support experience (desktop or helpdesk preferred)
• 4-year college degree
• Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server, and Entra ID
• Strong customer service and communication skills
• Ability to communicate technical details to non-technical users
• Proficiency in PC hardware and software support and incident documentation

Preferred Qualifications

• Experience with ServiceNow
• Knowledge of Crestron Audio Visual equipment
• Exposure to the ITIL Framework

About the Company

StepStone is a global private markets specialist delivering tailored investment solutions, advisory services, and data-driven insights to the world’s investors.