Desktop Support Analyst

Responsibilities

• Provide user-facing operational support for desktops, applications, and mobile services
• Resolve support tickets within agreed timeframes and manage service queues
• Conduct proactive maintenance and administration of designated IT services
• Test and deploy software updates and security patches to servers and workstations
• Participate in IT projects as an operational resource, providing technical recommendations
• Install and maintain AV systems within New Zealand offices
• Work outside standard business hours and travel to other offices as required

Requirements

• Tertiary or industry qualification in Information Technology (or equivalent)
• 3-5 years of experience working in an IT environment
• Proven experience in software management
• Proficiency with Microsoft operating systems (Windows 10 and 11)
• Experience with desktop imaging, configuration, and hardware troubleshooting
• Strong proficiency with Office 365
• Knowledge of ITIL Service Management best practices
• Foundational networking knowledge

Benefits

• Competitive salary and professional development programs
• Mentoring and professional membership support
• Health, Income Protection, and Life Insurance
• Mental Health and Wellbeing programs and Employee Assistance Programs
• Service Recognition Awards
• Options to purchase additional leave

About the Company

Stantec is a global leader in design, engineering, and scientific services. With approximately 34,000 employees across 450 locations, we collaborate across disciplines to bring water, transport, and infrastructure projects to life. We design with community in mind, aiming to advance the quality of life in the places where we live and work.