Desktop Support Analyst I

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field OR 2 years of equivalent work experience
• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills
• Valid driver’s license with acceptable driving record
• Ability to pass a background check

Preferred Qualifications

• A+ Certification

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance

About the Company

DYOPATH is an award-winning IT services provider known for its L.O.V.E. philosophy (Living Our Values Every Day) and a collaborative, team-oriented culture.