Desktop Support Analyst

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Analyze user requests and incidents to determine appropriate resolutions
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems, devices, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems
• Perform software and system updates including Microsoft security patches and antivirus updates
• Order parts and manage hardware repairs and asset maintenance
• Act as a point of contact for third-party vendors and service providers
• Document processes, procedures, and technical requirements
• Create and maintain knowledge base articles and instructional materials

Requirements

• Bachelor’s degree in computer science, IT, or related field OR four years of equivalent work experience
• A+ Certification required
• Intermediate hardware and software troubleshooting skills
• Strong written and verbal communication skills
• Strong customer service mindset

Preferred Qualifications

• Experience with Microsoft O365 Suite
• Experience with SharePoint