Desktop Solutions Analyst

Responsibilities

• Act as the first point of contact for employees, providing friendly and solution-oriented technical support.
• Provide junior-level support for hardware setups, identity checks, and basic access requests.
• Assist colleagues with productivity applications and collaboration tools using established procedures.
• Support the maintenance of AV and meeting room technologies to ensure seamless collaboration.
• Document work and ticket notes accurately to assist senior technical advisors.
• Translate technical steps into simple, human-centric instructions for non-technical users.

Requirements

• A natural desire to help people and a commitment to a supportive user experience.
• Ability to prioritize tasks based on business impact and urgency.
• Clear, patient, and jargon-free communication skills.
• Basic understanding of computers and software.
• Two-year college degree, technical school degree, or equivalent combination of education and experience.

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, hospitality, or volunteer work).
• Familiarity with digital collaboration tools such as Slack, Zoom, or Google Workspace.
• A strong interest in building a career within digital workplace services.

About the Company

Logitech designs award-winning products that drive performance in gaming and productivity. We are a global company that values diversity, inclusion, and the ability for individuals to take initiative and make a positive global impact.