G
Posted a day ago
Desktop and Engineering Support Engineer
GraphcoreDesktop and Engineering Support Engineer
Requirements
Proficiency in Windows, macOS, and Linux, Hardware troubleshooting, Networking fundamentals, Microsoft 365 support, Active Directory management, Cloud services familiarity, Willingness to travel to factory locations
Skills
WindowsmacOSLinuxAWSActive Directory
About the role
About the Company
Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. As part of the SoftBank Group, Graphcore is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs.
Responsibilities
- Serve as the main IT liaison for the region, delivering hands-on assistance across Windows, macOS, and Linux desktops and laptops
- Deliver day-to-day desktop support, including hardware setup, software installation, patching, and troubleshooting
- Diagnose and resolve complex technical issues across operating systems, networks, and applications
- Work together with engineering groups to troubleshoot, improve, and document development workflows and toolchains
- Support specialized engineering software, compilers, IDEs, and version control systems
- Manage user accounts, access, and permissions across corporate systems
- Proactively monitor system health, apply updates, and ensure endpoint security compliance
- Advance issues to global IT or vendor support where necessary
- Train and support end-users on IT guidelines and new tools
Requirements
- Proficiency in Windows 11, macOS, and Linux
- Desktop/laptop hardware troubleshooting and peripheral setup
- Networking fundamentals including TCP/IP, DHCP, DNS, and VPN support
- Application support for Microsoft 365, Zoom, and Slack
- Active Directory and user management experience
- Security awareness including antivirus and MFA support
- Familiarity with cloud services such as AWS or Oracle
- Experience partnering with engineering teams to refine workflows
- Ability to manage datacenter/comms room and travel to 3rd party factory locations
- Experience acting as smart hands for remote functional teams
Preferred Qualifications
- Microsoft certification (cloud/server/client)
- Experience with imaging and deployment tools like SCCM
- Understanding of remote deployment tools such as Ansible or Puppet
- Network infrastructure configuration (Switches/Firewalls/Routers)
- Experience with network storage technologies and VCS
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeDesktop and Engineering Support Engineer
Graphcore · Taipei
