Desktop Administrator II

Responsibilities

• Provide IT service excellence for internal customers and manage site computing equipment, including laptops, desktops, thin clients, and printers.
• Manage medium complexity tasks and projects, providing timely feedback and assisting with issue escalation and resolution.
• Ensure effective lifecycle management of computing devices and related software inventory tracking.
• Follow Global IT policies, standards, and established change management procedures for system updates and modifications.
• Utilize lean concepts and metrics to drive process improvements and participate in root cause analysis.
• Uphold organizational cybersecurity posture by adhering to security policies and identifying potential vulnerabilities.

Requirements

• 2+ years of related experience in desktop support or IT administration.
• Intermediate level computer skills and problem-solving abilities.
• Strong verbal and written communication skills, with the ability to write detailed technical procedures and correspondence.
• Ability to effectively present information to customers and small groups.
• Bachelor's Degree is preferred, though an equivalent combination of education and experience will be considered.

Benefits

• Financial support including a 13th salary, meal tickets, and performance-related bonuses.
• Comprehensive health and wellbeing support, including private health insurance and psychotherapy access.
• Generous time off, including annual leave (22-26 days) and volunteer time off.
• On-site facilities such as a canteen, medical cabinet, and free transportation.

About the Company

Plexus helps create the products that build a better world. We design, manufacture, and service transformative products across the medical technology, defense, and industrial automation sectors. We pride ourselves on an innovative culture of excellence and a commitment to our core values of growing our people and delivering excellence.